Returns / Exchanges Information

Returns Policy

All returns must be accompanied by a Return Merchandise Authorization (RMA) number for proper processing. Eligible returns will receive a complimentary prepaid label.

• Obtain an RMA number through phone, email, chat, or account login.
  • Phone: 800-982-0939, Monday-Friday, 9 a.m.–9 p.m. EST, Sat - Sun: 9 p.m. to 6 p.m.
  • Email: Send return requests to support@discountsurgical.com, including order details, items, quantities, and reasons for return.
  • Chat: Initiate a chat via the website, providing order details and return reasons.
  • Account: Log in to your account on the website, locate your order, and follow the provided return instructions. Note: Guest orders necessitate contact via phone, email, or chat.
• An email with the RMA Packing Slip will be sent to the order email. Print or insert the RMA Number inside the package.
• Items that have been opened or gently worn may be returned within 30 days of delivery, provided they are laundered beforehand.
• Garments with markings, pet hair, smell of cigarettes, or any other odor may not be returned.
• For defective items, submission of photographic evidence, along with order details, to support@discountsurgical.com is required for assessment.
• Items labeled as Clearance, Final Sale or Non-Returnable on our website cannot be returned or exchanged.
• Replacements require a picture submission; the new item matches the original item.
• Exchanges are facilitated upon receipt and processing of returned packages. Alternatively, customers may opt to place a new order for immediate processing.
• A complimentary prepaid label is available for eligible returns. Requests can be made via phone, email, or the return portal on our website.
• Refunds are issued to the original payment method upon warehouse receipt, with processing times typically spanning 24-48 business hours. Orders paid by checks are refunded as store credit.
• This policy is subject to change without prior notice.

EXCEPTIONS

• Mediven items lacking the original box will incur a 20% restocking fee.
• International orders bear return shipping costs and are ineligible for return labels outside the USA.